Forces of global competition, narrow margins, higher product development costs, and tenuous exclusivity holds drive organizations to push innovation, seek cost cutting strategies, and go-to-market as quickly as possible. Demands change frequently while regulatory and compliance standards become even more stringent. Organizations must keep up, and the pressure on research and development (R&D) never stops. R&D is the critical driver within the organization, whether within a large aircraft manufacturer or a leading automobile company looking to develop cutting edge products and services or a pharmaceutical company accelerating time-to-market for new drugs or a CPG company reinventing waning products. R&D thrives on information: customer information, expert information, product information, scientific information, market information, and competitive information.
To be at the forefront of innovation, R&D departments need complete visibility into both new and historical information across the entire enterprise as well as access to research from external public and premium information services. This is no simple task in today’s world where we are inundated with data — more data, more opportunities and more challenges. As a result, many companies depend on Cognitive Search and Analytics (CS&A) solutions to harness insightful, high-quality information and fuel innovation within their product and solution portfolios.
THE PRESSURE ON R&D
As organizations strive to create value, enhance customer experiences, and differentiate themselves from their competition, they have placed demands on their R&D departments to:
- Accelerate delivery of innovative products to market
- Optimize and manage available resources and knowledge while leveraging intellectual property
- Devise methods to reduce product development costs and eliminate re-work
- Improve product compliance both internally and externally and deliver safer, compliant products faster
- Understand consumer and market demands and improve responsiveness
- Resolve product issues quickly and efficiently to gain and keep customer trust
To meet these demands, R&D depends on complex scientific and engineering content that contains implicit conceptual relationships that can and should be semantically linked to simplify access to the knowledge embedded in that content.
HOW COGNITIVE SEARCH AND ANALYTICS HELPS
Cognitive Search and Analytics solutions amplify the expertise of R&D departments by surfacing insights from data across the enterprise, irrespective of location and format. From a single, secure access point, these solutions enable R&D professionals to unlock relevant and timely product research that helps make informed decisions. In addition, these capabilities are not limited to internal information; users can quickly access information from external Web sites and other applications, deriving relevant information and seamlessly integrating with internal enterprise information.
Cognitive Search and Analytics solutions enable enterprises to maximize the value of their intellectual property. Powerful search relevance and navigation capabilities enable researchers to find valuable pieces of past research and even parallel work going on without each group knowing about the other — eliminating duplicate work, reducing time spent in trials and shortening development cycles. These solutions allow employees to tag, bookmark and comment on documents, enabling collaboration and making teams more innovative, efficient and productive. Surfacing this existing knowledge enables workers to leverage the past work of distant or former researchers to benefit future research. Dynamically delivering relevant information, surfacing knowledge and enabling collaboration can decrease R&D costs significantly. Because R&D departments need to comply with a myriad of complex regulations, they need to be aware of relevant regulations without having to sift through the myriads themselves. This visibility enables R&D to stay abreast of regulatory mandates and efficiently manage compliance. Organizations can also leverage these solutions to send alerts to employees when there are new policy and compliance changes so that relevant R&D stakeholders are immediately notified.
Managing and maintaining product specifications is a critical function within R&D. Cognitive Search and Analytics solutions can access virtually any data source and expose changes when information is deleted or becomes outdated. These solutions can alert workers when any new information is created that impacts their specific process in the development cycle. These solutions also track and respect the access permissions accorded by each target application; only those with the correct privileges can access restricted information. Cognitive Search & Analytics solutions give researchers clear insight into product requirements and enable them to collaboratively develop safer, higher quality products that meet regulatory requirements.
RAPID RETRIEVAL OF RELEVANT INFORMATION MAKES THE DIFFERENCE
Extracting relevant information from vast and complex data volumes is a challenge that requires a sophisticated and scalable solution. The Sinequa Cognitive Search and Analytics platform handles all structured and unstructured data sources and uses Natural Language Processing (NLP), statistical analysis and Machine Learning (ML) to create an enriched “Logical Data Warehouse” (LDW). You can think of it as a repository of information about data and about relationships between data, people, concepts, etc. This LDW is optimized for performance in delivering rapid responses to users’ information needs. Users can ask questions in their native language or ask that relevant information be “pushed” to them in a timely fashion when it emerges. More than 150 connectors ready for use “out of the box” make the process of connecting multiple data sources fast and seamless. Company and industry-specific dictionaries and ontologies can be easily integrated, putting domain-specific knowledge “under the hood” of the Sinequa platform, making it an intelligent partner for anyone in search of relevant information.
The advanced semantic capabilities within Sinequa’s platform provide strong relevance in 21 different languages to assist organizations with even the most geographically and linguistically diverse workforce.
REAL-WORLD EXAMPLE: AMPLIFYING BIOPHARMA EXPERTISE
Consider one of Sinequa’s biopharma customers, a research-intensive organization dealing with a vast number of highly technical documents, produced both in-house and externally. The information in these documents varies according to the field of its origin – e.g. medical, pharmaceutical, biological, chemical, biochemical, genetic, etc. – and may deal with diseases, genes, drugs/active agents, and mechanisms of action. A lot of the information is textual, but there is also structured information, like molecular structures, formulae, curves, diagrams, etc. The volume of this information is on the order of magnitude of about 500 million documents and billions of database records.
Now consider the more than 10,000 R&D experts within the organization trying to leverage this information daily. They need to be able to ask topical questions, find relevant people and documents, and explore the vast information landscape to discover knowledge. The Sinequa platform supports this by plowing through the hundreds of millions of documents and equally large amounts of structured data, analyzing the data, analyzing the natural language user queries, and classifying results by category in real time. With the data tamed and enriched, it is presented to the user via a simple, intuitive interface with faceted navigation aids that allow the user to filter results further based on structural attributes that are either explicit or were intelligently derived by the system. The interfaces, also referred to as search-based applications (SBAs) are configured to expose functionality that is very specific to an R&D expert, aligning the solution with the goals of the user.
The Sinequa solution has proven to be very valuable to the customer in question, putting both internal and external research–related information that scientists need for research, development, and decision making into a single virtual repository with advanced navigation and retrieval capabilities. It has also proved to be very beneficial to teams of research and development contributors by allowing experts around the world to collaborate more easily through a single research application. Features such as navigation by topic across multiple repositories, de-duplication of similar documents, and improved research capabilities have all made knowledge workers more efficient and innovative.
Sinequa’s Cognitive Search & Analytics platform leverages relevant customer and market information to give R&D organizations insight and the ability to react quickly to demands. Teams utilize this platform to collaborate and share information. Sinequa effectively eliminates data silos and delivers relevant information from data to users in their business context, such that they can make better decisions, drive innovation, reduce risk, and be more efficient, which in turn enables forward-thinking R&D departments that thrive on continuous product improvements and introductions to amplify the collective expertise of the organization.