You have a digital Workplace, of course. Does it fulfil all the expectations you had when you went “all digital”? Or is getting at the right information still too complex, too cumbersome and time-consuming? Companies often need specialists to extract information for each specific work context. That is not agileand it’s in total contradiction with the modern digital workplace principles promising “information self-services”.
In decent Digital Workplaces, you find information, not data! And this information must be comprehensive and relevant, and delivered instantly, since in the era of digital business models, there is no time to sift through tons of data when you need information. At best, information is delivered proactively, in order to gain time, increase productivity and improve decision making.
Now, many of you may be wondering: “how to create value from data in increasingly digitalized businesses?”; “how to extract relevant information from big and diverse data and then, deliver precise and relevant information to each and every person at the right time?” This might seem like an elusive goal as we create more data than ever in digitalized workplaces, potentially increasing chaos every day.
To overcome these challenges, we need to simplify the digital workplace for users. This requires high performance systems of data retrieval, analytics and information delivery.
In the past, organizations have installed data warehouses and search engines to help people find relevant data. Many of these never delivered on the expectations – and the needs – of users and organizations. They were lacking in analytical power and in performance when faced with large and growing amounts of heterogeneous data and with the need to combine analysis of structured and unstructured data, including most prominently natural language processing (NLP) for a while range of languages.
The new generation of enterprise search platforms have evolved into whatGartner calls “Insight Engines”.
According to this leading analyst firm, 25% of large organizations will have an explicit strategy to make their corporate computing environment similar to a consumer computing experience by 2018; 46% have a digital workplace initiative underway and 4% have appointed a Digital Workplace leader.
As usual, the bright new digital future cannot be “bought” with a new piece of technology. It requires a change of mind-set and a change in corporate culture. Nevertheless, be aware that the digital workplace technology you select can either facilitate or impede adoption and change of culture.
Gartner specifies these Digital Workplace Principles : Contribution/ Enthusiasm; Digital Dexterity; Autonomy
#1 Contribution/ Enthusiasm: By promoting employee engagement, digital workplaces create a workforce that makes discretionary contributions to business effectiveness
#2 Digital Dexterity: Creating a “consumer-like computing experience” to enable teams to be more effective
#3 Autonomy: Exploiting emerging smart technologies and people-centric design to support dynamic non-routine work
To step into the era of the reimagined Digital workplace you need the “Insight Engine” to increase your employees’ effectiveness and productivity, to help them better serve their customers while enjoying their work environment.
Sinequa has been mentioned next to Apple, IBM and the likes in the latest Gartner’s Hype Cycle Content Management/Digital Workplace 2015 Reports – for proactive search capabilities that are mandatory for a transition to Digital Workplaces.
Take a look at our presentation in the Gartner Digital Workplace Summit last September in London: